Worldwide Research & Record Retrieval

FAQs

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Who is atFHL?

atFHL is a large family history research firm whose sole purpose is to provide people everywhere with the records that are needed in order to learn about your family history.  These records are not available online, but are found either at the world-famous Family History Library in Salt Lake City, Utah or else in one of the archives and repositories located throughout the world thanks to our Family History Research Network (FHRN) of over 3,000 professional genealogists.

What is the FHL?

The FHL is the Family History Library in Salt Lake City. It is the largest repository of genealogical records in the world and is owned and operated by The Church of Jesus Christ of Latter-day Saints. It consists of 150,000 square feet of family history records, spread over five floors. The majority of the records at the FHL can only be accessed in person, from within the walls of the FHL–they are not available online.

What will you send upon completion of my project?

Once the research is completed, we will send via email, all the records found.  If there are too many records to send via email, we will use a file delivery system. Usually the documents will be in jpg or pdf format. If the record consists of only a written transcription, we will send that to you.

What are the qualifications of the genealogist(s) who will work on my request?

All of the work is performed by professional genealogists and historians who have specific expertise that best qualifies them to find the records you are seeking. Many of the atFHL researchers are accredited or certified genealogists. Many, including our President, are members of the Association of Professional Genealogists (APG).  We are members of several organizations, including National Genealogical Society (NGS), Federation of Genealogical Societies (FGS), and numerous genealogical societies 

What is your refund policy?

Our official refund policy as required by our credit card company is as follows:

"While we guarantee that we will research records thoroughly, we cannot guarantee that they will contain the information you seek. If we spend research time on your behalf, refunds are not given, regardless of what information was or was not found."

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If you have been performing lookups at the FHL since 2012, why have I never heard of you?

Our name atFHL is new, but our genealogists are not. They have been performing lookups and research at the Family History Library for many years. Several of them have been working independently; others have been working for one or more of the larger family history research firms.

When will my request be completed?

If your request is for record retrieval, we will usually complete it within 5 to 7 business days. If your request is for research or something else (such as translation), it may take a little longer.

What makes atFHL different from other research firms?

1. FHL. Most firms do not have genealogists who live and work in Salt Lake City, Utah; therefore, they do not have physical access to the Family History Library. Even those firms who do have someone who can travel to the FHL do not have an entire team at the FHL. 


2. Price. The business model for most firms is to make as much money as possible and the profit margins are simply too small for them to only do lookups or research.


3. FHRN. atFHL has spent 9 years creating the world’s largest family history research network of professional genealogists. The Family History Research Network (FHRN) consists of over 3,000 professional genealogists located around the world who have agreed to work collaboratively with atFHL. These genealogists are recognized experts in their fields. Because of their physical location, experience, and expertise, they are able to access the records that can only be found by being “boots on the ground” in the world’s numerous archives and repositories.  

Where is atFHL located?

Our management team members live and work in or near Salt Lake City with easy access to the Family History Library.  In order to keep our costs low, we do not have a physical headquarters. Our genealogists live and work in the numerous archives and repositories located throughout the world.

What are the most common types of requests you receive?

We receive a lot of requests for German and Irish records as well as for New York City records, but we receive a lot of different types of requests. The FHL contains genealogical records from most countries and regions throughout the world, and has unequaled collections for the United States, British Isles, Scandinavia, Germany, and Mexico. If the FHL does not have the desired records, we turn our attention to the world's archives and repositories.

atFHL is privately owned and is not an official site of FamilySearch 

International or The Church of Jesus Christ of Latter-day Saints.

atFHL Blog - Professional Genealogy Research & Lookups at the FHL