FHL Research & Record Retrieval

FAQs

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What is the FHL?

The FHL is the Family History Library in Salt Lake City. It is the largest repository of genealogical records in the world and is owned and operated by The Church of Jesus Christ of Latter-day Saints. It consists of 150,000 square feet of family history records, spread over five floors. The majority of the records at the FHL can only be accessed in person, from within the walls of the FHL–they are not available online.

Who is atFHL?

atFHL is a major family history research firm whose sole purpose is to make the resources of the world famous Family History Library available to everyone, everywhere. We have a large team of professional genealogists who work inside the FHL. Whether or not you know the specific record collection that contains the information you need, our professional genealogists know where to look to find it.

What will you send upon completion of my project?

Once the research is completed, we will send via email, all the records found.  If there are too many records to send via email, we will use a file delivery system. Usually the documents will be in jpg or pdf format. If the record consists of only a written transcription, we will send that to you.

What are the qualifications of the genealogist(s) who will work on my request?

All of the work is performed by professional genealogists and historians who have specific expertise that best qualifies them to find the records you are seeking. 

What is your refund policy?

Our official refund policy as required by our credit card company is as follows:

"While we guarantee that we will research records thoroughly, we cannot guarantee that they will contain the information you seek. If we spend research time on your behalf, refunds are not given, regardless of what information was or was not found."

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If you have been performing lookups at the FHL since 2012, why have I never heard of you?

Our name atFHL is new, but our genealogists are not. They have been performing lookups and research at the Family History Library for many years. Several of them have been working independently; others have been working for one or more of the larger family history research firms.

When will my request be completed?

If your request is for record retrieval, we will usually complete it within 5 to 7 business days. If your request is for research or something else (such as translation), it may take a little longer.

What makes atFHL different from other research firms?

Most firms do not have genealogists who live and work in Salt Lake City, Utah; therefore, they do not have physical access to the Family History Library. Even those firms who do have someone who can travel to the FHL do not have an entire team at the FHL. Also, the business model for most firms is to make as much money as possible and the profit margins are simply too small for them to only do lookups or limited research.

Where is atFHL located?

All our genealogists live and work in or near Salt Lake City and have easy access to the Family History Library.  In order to keep our costs low, we do not have a physical headquarters. 

What are the most common types of lookup requests you receive?

We receive a lot of requests for German and Irish records as well as for New York City records, but we receive a lot of different types of requests. The FHL contains genealogical records from most countries and regions throughout the world, and has unequaled collections for the United States, British Isles, Scandinavia, Germany, and Mexico. 

atFHL is privately owned and is not an official site of FamilySearch 

International or The Church of Jesus Christ of Latter-day Saints.

atFHL Blog - Professional Genealogy Research & Lookups at the FHL